Breeza Privacy Policy

I. Introduction and Scope

This Privacy Policy governs how https://labreeza.com (hereinafter "Site" or "Company" or "Breeza" or "we") collects, uses, and treats Personal Information when you visit or make purchases from the Site. By using or accessing the Services in any manner, you acknowledge and agree to the information handling practices described in this Privacy Policy, including our collection, use, and sharing of your data.

II. Definitions and Coverage

This policy explains our handling of Personal Data during your use of our Services. Personal Data constitutes any information that can identify you as an individual, also referred to as "personally identifiable information" or "personal information" under various privacy laws. This policy exclusively covers our practices, not those of other companies or individuals outside our control.

The terms "you" and "Users" encompass two distinct categories:

• Clients: Individuals seeking hair, beauty, health, or wellness services.
• Professionals: Including stylists, beauty experts, health and wellness providers, merchants, salons, and their employees (regardless of whether they independently registered for our Services).

III. Information Collection and Sources

A. Collection Methods

We collect Personal Data through three primary channels:

• Direct provision by you.
• Automatic collection during Services usage.
• Third-party organizations and services:
• Businesses/Service providers you already use, who add their client lists (including your information) to our Platform so they can continue serving you through our system.
• Social media accounts you connect to our Services - when you log in through these, some of your account information may transfer to us.
• Advertising partners who help us understand how you interact with our ads, websites, and services.

B. Specific Information Collected

The Company collects personal information during account creation, booking, and service provider registration, including:

• First and last name
• Business name and information
• Mailing and/or physical business address
• Email address
• Telephone number
• Birth date
• Appointment information
• Location data
• IP address
• Billing, credit card, and banking information
• Website search history
• Information regarding user interaction with website, applications, or advertisements
• Geolocation data

IV. Purpose of Collection and Use

A. Primary Purposes

The Company collects data to:

• Fulfill contractual obligations
• Provide products or services
• Process payment information
• Arrange shipping
• Issue invoices and order confirmations
• Communicate with users
• Assess orders for potential risk or fraud
• Share information or advertising related to products or services (subject to user preferences)

V. Operational Use of Personal Data

We utilize your personal information to operate and enhance our Services, specifically to:

• Deliver requested services
• Provide updates, announcements, and offers
• Facilitate customer support through email, text, or other communication channels
• Establish and manage user accounts
• Display relevant user information on our platform
• Customize user experience, including targeted advertising
• Process payments and transactions
• Address inquiries and requests
• Enable service provider-client communications
• Facilitate service provider promotional activities
• Distribute marketing materials
• Enable inter-user communication
• Enhance services through research and development
• Prevent fraud and maintain platform security
• Meet legal obligations and enforce Terms of Service
• Respond to governmental requests
• Manage business transitions such as mergers or acquisitions
• Fulfill other stated business purposes as required by law

VI. Information Sharing and Communications

A. SMS Communications

Breeza maintains the right to distribute SMS messages regarding:

• Product developments
• Marketing information
• Service updates
• Automated appointment reminders/notifications

Platform registration and wireless number provision explicitly confirms:

• Desired receipt of Breeza information
• Consent to automated dialing system messages
• Authorization for Breeza communications

Users agree to indemnify Breeza against claims, liabilities, damages, losses, and expenses (including legal fees) arising from consent warranty breaches. Automated message receipt is optional, not service-conditional, with opt-out available.

B. SMS Service Guidelines

Registration confirmation message delivery:

• Cancellation available through "STOP" message
• Unsubscription confirmation provided
• Reactivation available through re-registration or texting START
• Standard message/data rates apply

Message types include:

• Appointment requests/confirmations/reminders
• Tips
• Payment receipts

Message frequency varies. Users are advised to consult carriers regarding plan questions. For assistance, text HELP or visit our website at https://labreeza.com. Service inquiries directed to info@labreeza.com. Visit https://labreeza.com/terms-of-use for our terms of use.

C. Third-Party Information Sharing

Our online store is powered by WooCommerce. You can find further details about how businesses utilizing WooCommerce handle your Personal Information here. Additionally, we may share your Personal Information to adhere to applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or safeguard our rights.

D. Personal Data Sales

Breeza explicitly does not sell personal data.

VII. Data Security and Protection

A. Security Measures

We implement security measures appropriate to data type, including:

• Physical safeguards
• Technical protections
• Organizational controls
• Administrative measures

However, we acknowledge that no online data transmission or storage system is completely secure. While we maintain robust protection efforts, we cannot guarantee absolute security and disclaim responsibility for unauthorized data access, loss, or disclosure.

B. User Security Responsibilities

To help protect your data, Users must:

• Choose strong passwords
• Limit device and browser access
• Sign out after account use
• Never share personal information with other users

VIII. Data Retention and Storage

We maintain your personal data throughout the following periods:

• Active account duration
• As specified in our Terms of Service
• Extended periods as required for:
• Legal compliance
• Dispute resolution
• Fee collection

For Service Providers: Upon professional account suspension or termination, we reserve the right to continue promoting your business using subscription period information (including business descriptions, customer reviews, and photos) while excluding contact details such as phone numbers, addresses, or email addresses.

IX. Protection of Minors

The Site is specifically designed for individuals aged 18 and above. We maintain a strict policy against knowingly collecting Personal Information from children. Parents or guardians who believe their child has inadvertently provided Personal Information should contact info@labreeza.com for immediate data deletion.

X. Third-Party Relationships

Breeza may provide links to external websites for supplementary information or services. We advise all Users and Service Providers to review the privacy policies of these external sites independently, as Breeza bears no responsibility for their practices or policies.

XI. Legal Grounds for Processing

For European Economic Area ("EEA") residents, under the General Data Protection Regulation ("GDPR"), we process personal information based on the following legal grounds:

1. Your explicit consent
2. Contract execution between you and the Site
3. Compliance with legal obligations
4. Protection of vital interests
5. Execution of public interest tasks
6. Pursuit of legitimate interests, provided they do not override fundamental rights and freedoms

XII. Cookie Policy

Breeza employs cookies to enhance user experience and deliver personalized content. Our cookie implementation includes:

1. Types of cookies utilized:
   • Necessary
   • Functional
   • Analytics
   • Advertising
   • Performance
   • Uncategorized
2. Purpose of cookies:
   • Recall user actions and preferences
   • Store login details
   • Track website interaction
   • Identify visitor patterns

These cookies enhance your browsing experience by recalling your actions and preferences, such as login details and region selection. Consequently, you are not required to re-enter this information on subsequent visits or while navigating between pages. Cookies also offer insights into how users interact with the website, indicating whether they are first-time or regular visitors. Users and service providers can manage their cookie preferences through browser settings.

XIII. User Rights

A. GDPR Rights (EEA Residents)

European Economic Area residents maintain rights to:

• Access their Personal Information
• Transfer data to new services
• Request corrections or updates
• Request data erasure

Contact info@labreeza.com to exercise these rights.

B. CCPA Rights (California Residents)

California residents maintain the following rights:

• Right to Know about Personal Information collected
• Data transfer capabilities
• Request corrections or updates
• Request data erasure

Residents may designate authorized agents for rights requests by contacting us directly.

XIV. Policy Modifications

Breeza reserves the right to update this Privacy Policy as needed. Users will receive notification of significant changes. Continued platform use following modifications constitutes acceptance of the updated Privacy Policy.

XV. Contact Information

For any questions regarding this Privacy Policy or our personal information practices, please contact: info@labreeza.com

This Privacy Policy represents the complete agreement between users and Breeza regarding the collection, use, and protection of Personal Information. Users and service providers are encouraged to regularly review these terms and policies to ensure a transparent and secure platform experience.